Privacy Policy

Privacy Policy

Who we are

Aura Retreat Cabins is a brand of Fort Group, the overarching company behind New Zealand and Australia's most loved cabin brands. The Fort Group Australia postal address is 1a Orient Street, Katoomba, 2780, NSW, Australia. You can call us Monday to Friday between 5:30am and 5pm on 1800 950 093 with any questions or concerns.

What data we collect and why

While you visit our site, we’ll track what pages of our site that you view and how you interact with our content: we use this data for things like tracking how useful our pages are and what information people most want to know about.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Forms, Modules & Popups: 

When visitors or users submit a form or view a module, we capture the IP Address for spam protection and analyisis purposes. Were applicable we also capture the email address and any other personal data included in the form fields.

Who we share your data with

We only share information with third parties who help us provide our orders and services to you; for example, we’ll provide your delivery address to our shipping and freight suppliers in order to acquire a shipping quote for you and then to deliver our products to you.

We use HubSpot to manage our customer services. Their privacy policy can be found here :

We use Google reCAPTCHA for spam protection. Their privacy policy can be found here :

Some of our website content uses the Stackpath Content Delivery Network (CDN). Stackpath may store web log information of site visitors, including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. Files and images served by the CDN may be stored and served from countries other than your own. Stackpath’s privacy policy can be found here.

We use a Google tracking pixel with Dynamic Remarketing and Google Ad's Enhanced Conversion Data to help show relevant ads to you. Their privacy policy can be found here: You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings here.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Need Some Help?

It sounds cliche, but we really do pride ourselves on our great customer service. If you've experienced a problem with our service or one of the products we've sold to you, we would love to have the chance to help make things right for you. Please call us today: AU: 1800 950 093


While we do our very best to make sure all the information we provide on our website is accurate and up to date, and we can't be held liable for any mistakes or errors that may be present, we will do our best to make sure that any errors are corrected as soon as they are brought to our attention.

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